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uNowRide Policies

All connections made between riders and drivers within the UNowRide software application are automatic and prevent any unlawful discrimination by either party involved. UNowRide  requires that drivers act in compliance with the policies regarding riders that require service animals, are blind or low-vision and/or are deaf or hard of hearing. UNowRide  also requires drivers to provide accommodations for any rider using any transportable form of mobility assistance including walkers, canes, and/or folding wheelchair.

All situations in which denial of service takes place can be easily communicated to the support team and will be investigated in a timely and efficient manner. Riders can use the Help Center to file a claim regarding any issues through the UNowRide  software application and website.

All drivers are required to understand and comply with all federal, state and local laws and/or regulations governing the transportation of riders with disabilities. Any violation of these laws or regulations will be a violation of the uNowRide Terms of Use and will be investigated as such.

Drivers employed by uNowRide are also required to abide by federal and state laws governing the provision of transportation of service animals. uNowRide prohibits any type of discrimination regarding service animal transportation.

uNowRide reserves the right to deactivate or disable any accounts that are reported as violating or potentially violating these policies and subsequent terms, pending an investigation on our behalf or the behalf of presiding governmental bodies within the corresponding jurisdiction.

The fee calculation method used by uNowRide will be made available through the application to all riders prior entering any ride agreement. The total trip fee will be calculated based on distance, time and location. In this way, all users will understand the cost of uNowRide’s services in an upfront and transparent manner. Riders will agree to pay the fare shown upon confirming their ride request, however, the fares will be estimates only and will not reflect variations due to route or destination changes and other applicable taxes, tolls, charges and adjustments.

uNowRide is a Transportation Network Company that provides transportation services as needed.  It is the first innovative distributive shared technology with a peer to peer payment platform that allows the passengers to pay their driver directly.

All drivers will be required to pay a monthly software subscription through the application ($199.00 per month), that will enable them to earn 100% of the total travel fare, including tips and wait time and cancelations fees when they occur.

NowRide does not have a base fee or surge charges, which means the total trip fee will be calculated and displayed in the application based on distance, time and location. The prices for the rides will also vary if the conditions of the ride changes, including changes of drop off locations during the ride and adding additional passengers to the rider’s individual party.

uNowRide will disclose to passengers the fare calculation method on its website and application. However, sample fares will be estimates only and will not reflect variations due to discounts, additional charges or other factors. Actual fares may vary. Riders will agree to pay the fare shown upon confirming their ride request.

The driver’s profile information will be displayed in the uNowRide software application when riders are matched with their drivers. Driver’s profile information will include all the following:

  • Name
  • Vehicle’s Model/Color
  • License Plate Number
  • Photo
  • Rating

Displays of uNowRide trade dress is not mandatory unless required by applicable laws or regulations, which shall be understood by all drivers before provision of their services.

 

DRIVERS ARE RESPONSIBLE  FOR THEIR "OWN RIDESHARE BUSINESS" INSURANCE, COMPLYING WITH ALL STATE AND FEDERAL LAWS.

uNowRide insurance policy does not cancel and/or replace the driver’s persona/commercial rideshare auto insurance policy, therefore, all drivers connected by uNowRide are required to follow and maintain minimum state and local personal/commercial rideshare auto insurance policies. 

Period 1: Driver is waiting to be a assigned a passenger.

In the event of collision, death or personal injury while the driver has not yet been assigned a passenger, the Driver's Insurance must cover any claims.

Period 2: When the driver has accepted the ride, but the passenger is not yet in the vehicle.

The Driver's Insurance must cover any claims, in the event of collision, death or personal injury.

Period 3: When the passenger has been picked up, and until the passenger is dropped off.

The Driver's Insurance must cover any claims, in the event of collision, death or personal injury.

DRIVERS ARE RESPONSIBLE  FOR THEIR "OWN RIDESHARE BUSINESS" INSURANCE, COMPLYING WITH ALL STATE AND FEDERAL LAWS.

uNowRide insurance policy does not cancel and/or replace the driver’s persona/commercial auto insurance policy, therefore, all drivers connected by uNowRide are required to follow and maintain minimum state and local personal/commercial auto insurance policies.

DRIVERS ARE RESPONSIBLE  FOR THEIR "OWN RIDESHARE BUSINESS" INSURANCE, COMPLYING WITH ALL STATE AND FEDERAL LAWS.

uNowRide insurance policy does not cancel and/or replace the driver’s persona/commercial auto insurance policy, therefore, all drivers connected by uNowRide are required to follow and maintain minimum state and local personal/commercial auto insurance policies.

uNowRide does not tolerate the use of drugs or alcohol by any driver while using the uNowRide Driver’s application.

If any rider believes their driver may be under the influence of drugs or alcohol, they should IMMEDIATELY end the trip, exit the car and call 911. The rider should report any feedback directly into uNowRide’s application or website by selecting the Help option from the menu. Support can also be provided by emailing support@uNowRide.com.

The account of any driver found to be under the influence of drugs and alcohol while using the Driver’s application will be PERMANENTLY deactivated. uNowRide may also deactivate the account of any driver who receives several unconfirmed complaints of drug or alcohol use.

If any passenger believes their driver may be under the influence of drugs or alcohol, they should immediately follow the steps listed below:

  • End trip by asking the driver to stop or ending the trip through the application.
  • Exit the car.
  • Call 911 and report driver.

The rider should also report any feedback directly into uNowRide application or website by selecting the Help option from the menu. Support can also be provided by emailing support@uNowRide.com.

According to the definition provided by the TNC Registration Act, a Transportation Network Company should meet the following requirements:

  1. Use a software application to connect a passenger to a transportation network driver;
  2. Provide transportation network services;
  3. Is neither a taxicab nor a motor carrier;
  4. Does not own, control, operate or manage the vehicle used to provide the transportation network services.

uNowRide meets all the requirements listed above to be defined as a Transportation Network Company. uNowRide will enable transportation services through a mobile application, in which the drivers will utilize their personal qualified vehicles to provide transportation services. uNowRide’s application will match riders and drivers through a location technology software. Riders will be responsible for providing the location for their pick-up and drop-off through the application, consequently, drivers won’t be able to accept rides through the process of hailing or any arrangements other than through the mobile application. The application will also provide applicable ride information, wait times, accessibility to customer service, records of each ride, drive time and monetary cost/gain.

uNowRide is a Transportation Network Company that provides transportation services as needed. It is the first innovative distributive shared technology with a peer to peer payment platform, which allows the passengers to pay their driver directly.

All drivers will be required to pay a monthly software subscription through the application ($199.00 per month), that will enable them to earn 100% of the total travel fare, including tips and wait time and cancelations fees when they occur.

uNowRide offers several transportation services depending on the different types of needs. We cater to those who are looking for a quick ride, a ride in style and services for disabled customers. The rides options are uNowRide, uNowRide Extra, uNowRide Prime and uNowRide Assist.

uNowRide seats up to 4 passengers per vehicle and is mainly used for quick commutes. uNowRide Extra seats 4 to 8 passengers and adjusts better to those who have more time to spare and don’t mind sharing a ride with other passengers. uNowRide prime gives passengers the ability to request qualified luxury vehicles for special pick ups or even a nice ride home. uNowRide Assist will match with drivers that have accessible vehicles, to ensure assistance is provided to all the passengers that require the service.

uNowRide riders will be responsible for providing the location for their pick-up and drop off through the application. uNowRide does not have a base fee, therefore, the total trip fee will be calculated and displayed in the application based on distance, time and location. The prices for the rides will also vary if the conditions of the ride changes, this includes changes of drop off locations during the ride and adding additional passengers to the rider’s individual party.

Our exciting new application allows users to save money because of its lower fares and no surge charge pricing, while also earning rewards points that are redeemable to cash on every ride taken.

uNowRide software application, referred to as “uNowRide’s App”, utilizes technology to find and track rides in real-time in order to provide the best service. uNowRide’s App provides locations and turn-by-turn directions to facilitate easy and accurate passenger pick up and drop off. Customers can request immediate services or schedule services for a later time. All ride requests are matched with the closest available driver.

Once requested, uNowRide’s App will provide the rider with their driver’s name, license plate number, phone number and rating. The “share status” option will allow riders to share their driver’s and current trip information with others without downloading uNowRide’s App. Riders, drivers and other customers can provide feedback on the App at any time.

uNowRide Rider’s App provides ride history, favorite drivers, payment information, rewards/referral program, emergency contact information and support. Customers will also be able to call through the App in case of an emergency. Also, the LIVE Personal Safety Alert system has a 24/7 connection with our office that is geo position for your location.

uNowRide Driver’s App provides directions, tools to help drivers earn more and 24/7 support. The App will keep track of past rides and the status of each ride. It allows the drivers to track their progress towards their daily and weekly goals, providing reports that show the progress in accepted trips, total rides, total amount and total time.

For the safety of all our drivers and riders, time restrictions will be monitored and enforced during “on call” and driving times. uNowRide will limit the number of hours a driver can be on call for rides to 16 hours for every 24-hour period. It will also limit the driving time to 12 accumulative hours for every 24-hour period. uNowRide’s App will deactivate drivers for a period of at least 6 hours once allotted time is reached.

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