"uNowRide" intends to increase the availability and ease-of-use of transportation for those with disabilities and/or individuals who have limited access to transportation within their communities.
Many services within the "uNowRide" Platform are designed to improve the ability of individuals living with disabilities to move independently. "uNowRide" is specifically developing these services to include the following:
Requesting ride services with "uNowRide" is simple, easy, and intuitive. There is no need to plan ahead and requesting a ride only requires that the app is accessible to the user and that a valid payment method is connected to the relevant account.
"uNowRide" users pay for services on the "uNowRide" Platform through options in an effort to simplify all transactions.
The "uNowRide" app is constantly being developed to be compatible with any accessibility features or settings that exist within mobile devices which are designed to assist Users who may be blind or low-vision in their use of "uNowRide's" services.
"uNowRide" requires drivers to provide services for riders that are traveling with service animals. We have taken the following steps to ensure that drivers are aware of and will comply with these requirements:
We acknowledge that the reliance on service animals is frequent, varied, and effective. "uNowRide" is determined to ensure that all Users comply with our policies regarding service animal transportation.
In-app notifications, as well as notifications made from within the "uNowRide" Platform, will be made to all drivers requiring that they consent to accept the transportation of service animals.
"uNowRide" provides quarterly updates to all of our partners and drivers in order to keep them informed of all information regarding our policies that are detailed in this Accessibility page.
All situations in which the denial of service animal transportation take place can be easily communicated to our support team and will be investigated in a timely and efficient manner. You can use our Help Center to file a claim regarding this issue.
The "uNowRide" app is entirely functional without the use of audio. We are constantly developing our Platform to be compatible with any accessibility features or settings that exist within mobile devices which are designed to assist Users who may be deaf or hard of hearing. Additionally, our app and platform offer a variety of functionality that can be used to assist riders that fall under this umbrella.
We’re using technology to make transportation more accessible and reliable for riders with mobility disabilities, including through WAV (wheelchair accessible vehicles).
The "uNowRide" Platform and our services are designed to be compatible with riders who may experience or live with mobility disabilities. This is demonstrated through our inclusion of wheelchair accessible vehicles:
"uNowRide" riders can specifically request to be connected with drivers who have vehicles equipped with ramps or lifts.
"uNowRide" has a goal of improving the means of transportation for all members of every community in which we operate. Additional assistance for those in need can be requested as a part of the services we offer from within the "uNowRide" app.
"uNowRide" offers opportunities for drivers who may be deaf or hard of hearing. Drivers who fall under this umbrella may use features within the "uNowRide" app that allow them to self-identify based on their specific disabilities. "uNowRide" also enables deaf or hard of hearing drivers to turn-on unique visual notifications that show when a new ride request has been made. Deaf or hard of hearing drivers can turn off phone calls to connect with riders and instead opt for text messaging as their sole means of communication. Riders can be notified (based on the discretion of the driver) of their driver's disabilities and will be prompted to take action accordingly.
"uNowRide" aims to democratize economic opportunity and to provide people with mobility disabilities the same chance to earn via our platform as anyone else in their respective communities. The only requirement for drivers is that they are legally allowed to drive within their jurisdiction(s).
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Please feel free to reach out to us with any questions, concerns, or comments regarding the "uNowRide" Platform, our services, your User account, and/or anything to do with our Accessibility policies via our Help Center.
"uNowRide" drivers are required to abide by state and federal laws governing the provision of transportation of service animals. "uNowRide" prohibits any discrimination whatsoever regarding service animal transportation. "uNowRide" reserves the right to deactivate or disable any accounts that have been reported as violating or potentially violating these policies and subsequent terms, pending an investigation on our behalf or the behalf of presiding governmental bodies within your jurisdiction.