For The Disabled! 




Accessibility by "uNowRide"...

"uNowRide" intends to increase the availability and ease-of-use of transportation for those with disabilities and/or individuals who have limited access to transportation within their communities.


Many services within the "uNowRide" Platform are designed to improve the ability of individuals living with disabilities to move independently. "uNowRide" is specifically developing these services to include the following:


All connections made between Riders and Drivers within the "uNowRide" Platform are automatic and prevent any unlawful discrimination by either party involved. "uNowRide" requires that drivers act in compliance with our policies regarding riders that require service animals or are blind or low-vision.


All details including the estimated time of arrival (ETA), current location, and other information regarding the Rider and the services can be shared at any time between Users from within the "uNowRide" Platform. This is meant to make the communication between individuals using the "uNowRide" Platform more streamlined and accessible.


Requesting ride services with "uNowRide" is simple, easy, and intuitive. There is no need to plan ahead and requesting a ride only requires that the app is accessible to the user and that a valid payment method is connected to the relevant account.


The base fees associated with "uNowRide" services are made available to all users prior to their entering into any ride agreement. In this way, all users can understand the cost of "uNowRide's" services in an upfront and transparent manner.


"uNowRide" users pay for services on the "uNowRide" Platform through options in an effort to simplify all transactions.

Blind and
Low-Vision Usage

The "uNowRide" app is constantly being developed to be compatible with any accessibility features or settings that exist within mobile devices which are designed to assist Users who may be blind or low-vision in their use of "uNowRide's" services.

Service Animals

"uNowRide" requires drivers to provide services for riders that are traveling with service animals. We have taken the following steps to ensure that drivers are aware of and will comply with these requirements:

We acknowledge that the reliance on service animals is frequent, varied, and effective. "uNowRide" is determined to ensure that all Users comply with our policies regarding service animal transportation.


In-app notifications, as well as notifications made from within the "uNowRide" Platform, will be made to all drivers requiring that they consent to accept the transportation of service animals.


"uNowRide" provides quarterly updates to all of our partners and drivers in order to keep them informed of all information regarding our policies that are detailed in this Accessibility page.


All situations in which the denial of service animal transportation take place can be easily communicated to our support team and will be investigated in a timely and efficient manner. You can use our Help Center to file a claim regarding this issue.

Deaf and Hard of Hearing Usage

The "uNowRide" app is entirely functional without the use of audio. We are constantly developing our Platform to be compatible with any accessibility features or settings that exist within mobile devices which are designed to assist Users who may be deaf or hard of hearing. Additionally, our app and platform offer a variety of functionality that can be used to assist riders that fall under this umbrella.

Mobility Disabled Users

We’re using technology to make transportation more accessible and reliable for riders with mobility disabilities, including through WAV (wheelchair accessible vehicles).

The "uNowRide" Platform and our services are designed to be compatible with riders who may experience or live with mobility disabilities. This is demonstrated through our inclusion of wheelchair accessible vehicles:

Always Accessible

"uNowRide" riders can specifically request to be connected with drivers who have vehicles equipped with ramps or lifts.


Assisted Needs Usage

"uNowRide" has a goal of improving the means of transportation for all members of every community in which we operate. Additional assistance for those in need can be requested as a part of the services we offer from within the "uNowRide" app.

"uNowRide" Drivers with Disabilities

One of "uNowRide’s" primary goals is to boost local economies and provide financial freedom to those members of communities which had previously been unable to achieve such.

Deaf or Hard of Hearing Drivers

"uNowRide" offers opportunities for drivers who may be deaf or hard of hearing. Drivers who fall under this umbrella may use features within the "uNowRide" app that allow them to self-identify based on their specific disabilities. "uNowRide" also enables deaf or hard of hearing drivers to turn-on unique visual notifications that show when a new ride request has been made. Deaf or hard of hearing drivers can turn off phone calls to connect with riders and instead opt for text messaging as their sole means of communication. Riders can be notified (based on the discretion of the driver) of their driver's disabilities and will be prompted to take action accordingly.

Driving for "uNowRide" with Mobility Disabilities

"uNowRide" aims to democratize economic opportunity and to provide people with mobility disabilities the same chance to earn via our platform as anyone else in their respective communities. The only requirement for drivers is that they are legally allowed to drive within their jurisdiction(s).


Please Review For Details...

  • "uNowRide" Drivers are required to understand and comply with all laws governing the transportation of riders with disabilities, including state, federal, and local laws and/or regulations. Any violation of these laws or regulations will be seen as a violation of the "uNowRide" Terms of Use and will be investigated as such.
  • "uNowRide" reserves the right to deactivate or disable any accounts that have been reported to discriminate against any parties described in our Accessibility document and/or who have violated any of these terms or the terms laid out in other agreements listed on the "uNowRide" Platform.
  • "uNowRide" requires that our drivers provide accommodations for any rider using any transportable form of mobility assistance including walkers, canes, and/or folding wheelchair.


Please feel free to reach out to us with any questions, concerns, or comments regarding the "uNowRide" Platform, our services, your User account, and/or anything to do with our Accessibility policies via our Help Center.

"uNowRide" drivers are required to abide by state and federal laws governing the provision of transportation of service animals. "uNowRide" prohibits any discrimination whatsoever regarding service animal transportation. "uNowRide" reserves the right to deactivate or disable any accounts that have been reported as violating or potentially violating these policies and subsequent terms, pending an investigation on our behalf or the behalf of presiding governmental bodies within your jurisdiction.

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